The Heart of Hastings Hospice is proud to announce it has achieved a 98% score in its recent accreditation review from Hospice Palliative Care Ontario (HPCO), securing full accreditation for another three years.
Accreditation is a rigorous process that evaluates hospice programs against provincial standards for quality, safety, and compassionate care. The review included the hospice’s Volunteer and Community Hospice Services, Hospice Residence, and Grief and Bereavement Program.
Over the past year, hospice staff prepared more than 300 pieces of evidence demonstrating how their programs meet HPCO standards. During the on-site visit, reviewers conducted file audits and interviews with family members, staff, program coordinators, and volunteers to gain a comprehensive understanding of the organization’s care practices. The outstanding results reflect the hospice’s ongoing commitment to high-quality hospice palliative care and continuous improvement.
Reviewers praised both the environment and the care provided by the hospice team.
“The Heart of Hastings Hospice is the most homelike hospice I have had the pleasure of visiting,” noted one reviewer, recommending the facility as a model for other small communities considering hospice development.
The review team also highlighted the hospice’s Grief and Bereavement Program, recognizing the quality of its caregiver and grief support resources and suggesting they be shared across the provincial hospice network.
“This accreditation result is a testament to the dedication of our staff, volunteers, and supporters,” said Heidi Griffith, Executive Director. “Every day, our team works to ensure individuals and families in our community receive compassionate, dignified care when they need it most.”
Serving approximately 28,000 residents across a 5,700 km² rural region, The Heart of Hastings Hospice provides hospice residence care, visiting community hospice services, caregiver education and respite, grief and bereavement support, and an equipment lending program at no cost to those who need them.
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