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FAQ
Frequently asked questions
General
There is no charge to the residents and families for our services. Our desire is that The Heart of Hastings Hospice be named as the charity of choice for memorial donations made at the funeral home.
These donations will enable us to continue our programs and therefore be able to provide for the next family that needs our care.
Yes! We have two guest bedrooms that are open to family members on a first-come, first-serve basis. The rooms each have a single bed and a 3-piece bathroom shared with your loved one.
If the guest bedrooms are in use and there is other family that would like to stay, we can accommodate them downstairs in the living room on a pull-out couch.
In the rooms, our specialized beds and mattresses are specifically designed for residents who may spend long periods of time in bed to assist with comfort and skin integrity.
Each room includes a TV, DVD player, clock, air purifier, Alexa and fan. We encourage families to bring in items from home to personalize the room and make it your own space.
Rooms also include an Eze Chair - designed to convert from chair to bed for in room visitor sleeping comfort as well, if desired.
We suggest you bring the following:
- Pictures & family photos
- Preferred Foods/Snacks, or nutritional drinks
- Favourite Movies/CD's and DVDs
- Personal Hygiene Items/Toiletries
- Incontinent Wipes and/or briefs
- Favourite blanket and/or pillow*
- books/magazines/
* We do supply blankets and pillows, however some people prefer to use their own. Our pillows have a plastic cover for infection prevention and control purposes.
Residents/Families are responsible for providing grocery or food items. Volunteers, and staff will prepare the resident meals according to their dietary needs and preferences.
Familes/Visitors are responsible for providing/preparing their own meals but are welcome to the full use of the well stocked kitchen facilities.
Coffee and Tea is always available in the kitchen for family members and visitors.
The Heart of Hastings Hospice is a smoke-free home, including vaping. Visitors and residents are asked to smoke or vape outside to the west of the house, if required.
Families and patients are welcome to consume a moderate amount of alcohol as long as the physician is in agreement and it is respected that this is a therapeutic environment.
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